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Customer Conversations
Most product managers think they’re listening to customers. This book shows you how to actually do it — and why it changes everything.
Customer Conversations: A Product Manager’s Superpower is a practical, step-by-step field guide for product managers and product leaders who want to move beyond surveys and second-hand opinions. You’ll learn when to have conversations, how to structure them, how to avoid common traps, and how to turn what you hear into decisions that shape better products. Because in the end, the product manager who listens to customers isn’t just gathering feedback, they’re building authority.
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