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Articles
Understanding the Customer Experience
Who is your expert on the customer? Right or wrong, most think it’s the sales team. Or perhaps the customer success team, if you have that role. But they only see a small portion of the customer journey. In fact, each department in your organization is seeing only part of the story.
Why Every Company Needs Product Management
Product Management, with the big P and M, is a popular job title and function in the software, technology, and Internet market. When you see the title of Product Manager, Director or VP of Product Management or even Technical Product Manager, the person most likely works for technology or technology-enabled company.
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