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Eliminate the "Feature Factory"
The "feature factory" concept refers to a technical team tasked with building feature after feature rather than being empowered to solve customer problems. This factory approach is common in sales-driven and founder-driven organizations but is universally reviled by developers and product managers.
There are several problems with the feature factory mindset.
Understanding the Customer Experience
Who is your expert on the customer? Right or wrong, most think it’s the sales team. Or perhaps the customer success team, if you have that role. But they only see a small portion of the customer journey. In fact, each department in your organization is seeing only part of the story.
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